Is iCoffee Out of Business? All Signs Point To…Probably Yes
This question has been asked and I’ve been asking that too.
The manufacturer website has been down since November 2017. If you go there all you will see is what looks like a “dummy” page or something full of beans. But that is it. Frustrated?
You’re probably thinking at this point-“Oh beans!” That ain’t good! Especially if you happen to own an iCoffee machine (not just the DaVinci but one of their other models too)
Have you purchased an iCoffee lately but are having more stress than bliss over pumps, hisses, and stalled brews? Something has definitely been rotten in Denmark lately if you have been trying to reach out and get some assistance. There has been a lot of talk about not getting ahold of the company for love or money and chances are the company has gone AWOL.
Every so often I like to do a “broken link check” for my website, something all responsible webmasters need to do and found out that I had one broken link and it was to the company website. Dang if that didn’t set off some weird alarm bells. After all, last summer iCoffee had a gorgeous website in place complete with videos, advice, accessories, and tutorials. Now what – it doesn’t amount to a hill of beans – literally because when I checked it that’s what I saw…just a mass of coffee beans and the company logo, but that was it.
You yourself may have tried and with any luck you may have landed here:
which is a functional page link, but when you read the post you will most likely find the link that took you to the non-functional “hill of beans” page I described 🙁 So the above link will not help you out.
Boy doesn’t that stink! Going back Io see if anything had changed I got an error page that said “This page isn’t working” Case closed…
If you were looking for guidance any way you could you may have Googled the contact number – which I found easily. I was also able to locate a pdf manual and the same phone number is on there too. There is some information on page 11 that says:
Which you can’t do because, well, see the earlier paragraph. Now if you tried to call you might have gotten a recorded message. Just out of curiosity, I dialed that number and I got a recorded greeting that stated their office hours, best time to reach during Pacific time, please leave a message and we’ll get back to you on our next business day. I waited for the chime and it said “Mailbox is full”
Earlier on (this spring) I discovered that people were getting a recorded message that said in so many words “We are out of warranty coffee makers”
Did something like this happen to you recently? If so, I feel you – I don’t want to bash the company or anything or spread rumors but it certainly looks like trouble has been brewing (no pun intended) and apparently it has been ongoing as it was November 2017 when I first noticed that the website had been de-constructed.
Now I have overheard something about them coming up with a new remodeled brewer this year but don’t quote me for sure. If that does happen to be true the lengthy absence may put people off anyway from being interested.
So if you have got a defective brewer what can you do right now?
If you’re having pump problems
One pmp-unclogging hack I have read about may work on other models too…By disconnecting the water hose and blowing canned air (product also labeled as “computer duster”) into the hose opening some people have been able to unblock their brewer pump.
Resetting the brewer
Another issue is with resetting the brewer, the advice in the video below has helped people out too. The Mozart is either the model immediately before or after the DaVinci (and some people in the comments said it worked for the DaVinci -in cases that it did not work it meant that the inner parts were, well, kaput. )
Brewer dies prematurely
These are the worst case scenarios, and this is the stage of the game that is pretty much, game over. It is understandably, the reports of this that put people off taking a chance.
Truth be told, sometimes you have to vote with your wallet, or your feet (which is it?) Now don’t get me wrong…I thought the SteamBrew technology was an AWESOME concept…getting the French press experience in a single cup machine….but it looks like people are getting steamed up instead 🙁
Anyway, we understand your frustration and created this post to let you know what’s been going on….Any further updates I will happy to share!