Cuisinart SS-10 Review
Rated by: Jennifer
Jennifer’s Rating: 3.7 Stars
Welcome back with a new Cuisinart installation! In my Cuisinart SS-10 review we’ll cross-examine this successor upgrade of its ever-popular SS-700. A slightly smaller reservoir and all-over size are the first apparent characteristics, it’s got the user-friendly backlit window and some of the other great features….some no doubt you will find useful.
But can it hold its own when compared to the model it has easily supplanted? Let’s take a good look at that right now.
What’s Included with the Cuisinart SS-10?
The Cuisinart SS-10 comes with a start guide, charcoal water filter assembly and filter cartridge, a HomeBarista refillable cup, and a limited 3-year warranty, as do all of Cuisinart’s other models.
The SS-10 has 3 multiple color options – there is Silver, Matte Black, and Light Gray (which is more of a brushed metal version of the Silver one, appearance-wise)
The listed dimensions looked kind of confusing at first – listed on Amazon’s sale page is 11.03 by 9.33 by 12.13″, but you look to the right and see a different measurement for what is actually the refurbished version – why is that? i felt that had to be in error – but the manufacturer’s website provides a figure of 11.03″ length, 9.33″ width and 12.13″ height, so Amazon nailed it.
The weight is provided as 9.5 pounds, and the power cord is 29″ in length.
If you are checking your cabinet space, when the brew chamber is fully opened the height moves to 16.5″. As for clearance, some people are easily getting tumblers in which tells me the SS-10 has a good amount of leeway. With the drip tray in place, there is 6″ of space between the brew head and the tray, if you remove the drip tray you can count on a clearance of 7.25″ of space for something taller to go there.
As a slightly more modernized, and smaller, version of its predecessor, the Cuisinart SS-10 has the same great additions of a rinse/hot water button settings, brew sizes 4 through 12, and a handy little hideaway compartment for the bonus reusable HomeBarista cup to be stored when not in use.
The LCD window with backlit blue color, displays the time, the brew sizes settings and the various status readouts. With the arrow keys and menu you can change the time, program it to come on and utilize Auto shutoff or program auto shutoff to your likings -by default it kicks in in about 30 minutes of inactivity.
There is a charcoal filter to ensure water purity with each brew, and an option to change the temperature.
Buttons and Controls
Very similar once again, the center of operation involves a backlit LCD window and several different buttons: Menu, and two arrow keys with which things like the time, auto-off, brew size and programming the maker to come on and go off can be set easily.
There are three function buttons below these: respectively: Brew, Hot Water and Rinse. The latter two are great for those occasions when you want to make other beverages like hot cocoa as the “Rinse” function gets rid of the chocolate-y residue so it won’t affect the next coffee, and the Hot Water, great for preparing food-based items like instant soup.
By default, the brewer goes to 8oz straight away, but you do have the option to program it for the desired other sizes. The max temperature that the Cuisinart SS-10 will reach is 192 degrees F. By default, the SS-10 is set to “xhot” but if you prefer a little drop off for other beverages you can adjust the temp down slightly as desired using the Menu button as with the other settings.
There is a power switch which is a little tricky to spot– it is located below the reusable cup hideaway compartment on the right. Besides the obvious reason you can also hit the power switch to halt brew cycles (or just hitting the Brew button will do this too)
My impression (and others’ as well) of the arrow buttons is they are a little quirky in the way their function is arranged. For instance, if you want to adjust the temperature, the “up” arrow will bump up the temp and the “down” arrow will decrease it. For setting the clock, the “up” arrow indicates moving by hours, the “down” arrow minutes. Same thing goes for the brew size settings.
The “up” arrow will increase it and the “down” arrow decrease -that makes sense – but why are they arranged from larger/greater to smaller/less? Most brewers just do like most appliances : smaller to larger. This may not be a deal-breaker but it could take some getting used to.
The Cuisinart SS-10 has a 72 oz water reservoir – fairly big to not need refilling for awhile. It has a somewhat “L” shaped design that wraps around the maker slightly towards the back.
You can pull out the reservoir easily for filling and refilling, or simply remove the lid which also comes off; the reservoir lid is not hinged. There is a minimum fill line and max in addition.
Unlike the LCD control panel, the reservoir lacks the blue illumination feature. Sorry to have to report that as I wish it did since it would be nice to have.especially in the case of a poorly lit kitchen and you want to check the water level.
The Charcoal Filter
There is a slot for inserting the charcoal water filter that is flush with the side that mounts onto the machine.The water filter that is included inserts easily into the slot in the reservoir that faces the unit directly. I kind of think its arrangement is odd. It appears to sit away from the water intake spot. Like many other water filters, the carbon cartridge works optimally if it is changed periodically every month.
Drip Tray and Plate
The removable drip tray has a metal plate on top. There’s a round hole in the center which makes it easy to remove if you need to empty any overflow. When both are removed there is a base on the coffee maker revealed with which you can set larger or taller travel cups. Both the drip tray and the metal grate are top rack dishwasher safe.
Cleaning and Descaling
When it comes time to descale, a digital readout will appear in the LCD window (it’s subtle, so you might miss it)Â if buildup triggers the system in some way – however, as per the manual, it will not stall a brew cycle you’re on, unlike some brewers that won’t let you proceed until the job is done. Be mindful, though, of the every-three-month commitment to doing so.
The “Rinse” function is strictly optional, but recommended to flush out the residue from the making of hot cocoa, soup, things you might make with the Hot Water setting; periodic flushing may help keep residual food odors, or aftertaste, from getting into your coffee.
Reusable K-Cup, Capsule Holder and Compartment
You’ll enjoy the bonus of the reusable cup that is included – it consists of several parts: a filter cup and lid, inside is the filter basket which you fill with your favorite coffee grounds. At times when you plan to use it, you will have to remember to remove the filter assembly housing in the pod chamber – it pulls out pretty much like its competitor models by gripping the top edges until it gives.
This reusable cup holds about 2 and a half tablespoons of grounds and as per the user guide notes you are encouraged to go with a medium grind (which I believe is so not to restrict the flow of water too much). Always remember to periodically clean the capsule holder, you’d need to twist off its bottom piece (the funnel)Â to be able to reach the exit needle inside.
The reusable cup stows away in the side compartment and it is top rack dishwasher safe. I’m pleased to report that you will have the freedom to use all your favorite Kcup brands and flavors – Yay! Just be mindful of how you handle them in the chamber 🙂
- Auto-shutoff that can be changed
- Open platform-accepts all brands of Kcups
- Five different brew sizes to choose from
- Rinse feature
- Can program the clock and to go on and turn off at a given time
- Can interrupt and re-start brew cycles
- Bonus reusable Kcup with storage compartment included
- Cannot adjust brew strength
- Lacks an illuminated reservoir
- Menu buttons can be a tad quirky
- Water filter sits at a weird position
- Pod chamber is a little tricky -need to seat pods correctly
Cuisinart SS-10 Consumer Reviews and Ratings
The ratings and reviews for the Cuisinart SS-10 in general seem to dip slightly below average (4 at least) There are several “biggies” here I have discovered that could explain this, however.
Positive reviews cited: “expedient” “like the longer warranty” “convenient” and the ever common “loose grounds come out great” As an interesting point to note, a lot of responders had owned a previous single cup brewer (this was not their first) and so they had a reference point. Wow, if I had a dime for everyone who missed their SS-700 or 780? These comparison points fell into one of these three big camps:
One-the layout of the buttons, two-general sturdiness, and three – temp control. There were a couple of secondary issues, such as the absence of the reservoir light that the predecessor has and the strange arrangement of the water filter. I concur – why doesn’t it have that pretty reservoir light? I would appreciate something like that. Secondly, the water filter – as I indicated previously, it is made to stick in a strange location -right to the side of the reservoir wall. Most of them sit right above the water intake. I wonder if that doesn’t limit its function somewhat?
Back to the bugaboos that consumers had issues with. Although you can adjust the temp, there was only this option to choose “xhot”.(I felt like they were expecting more than 2 temp options) This felt more subjective as there were just as many people who felt that the resulting temp was just right.
Finally some people had trouble with the pod chamber. There are two things that resolved them. One, making too big of a hole in the top of the pod.
Pro Tip: To avoid overly large puncture holes- it may be necessary to remove the rubber grommet from the inside of the top puncture needle.Â It does not serve any real purpose. Secondly, the pod has to be seated well in the bottom.Â
I think the crowd has spoken…the SS-700 seemed to be the preferred choice. I like the size, but I do wish those other good features had been preserved?Â I do think the construction leaves a little more to be desired.
What’s With the Cuisinart SS-10 “EEO” Message?
A few reports surfaced that gave me cause for concern: A number of people were getting “eeo” error messages in the menu window. What panned out is that these were inoperable. When there were error messages like “add water” and “descale” that were out of line with the consumer’s actions, the simple act of unplugging and waiting a few minutes then re-plugging it back seemed to take care of it
Also as per the manual, pressing and holding the Hot Water and Rinse buttons simultaneously will reset the machine and get rid of the nuisance “Descale” message that has irked some owners.
But as I found out later -The user manual under the Troubleshooting section saysÂ if you get “eeo” in the display window to “Call customer support” along with the number, so it is a whole other ball game – a sensory defect, and clearly a sign of a dud.
Can’t argue with the price – it’s reasonable for all of the features described.Â At the time of writing, it looked as though the Silver version had the lowest price; you can check to see if that’s still the case here:
==>>See the Cuisinart SS-10 Brewer on Amazon
I price compared with a few other places and it turns out the best deal you can get for the SS-10 at the time of writing appears to be eBay, where I have seen some listings offering it for about $5-6 less, including shipping, which is great; you can check to see if that’s still true (emphasis on the first few listings)
Factor in the added accessories that come with the SS-10, and it looks like a pretty good deal. Especially since you have the added benefit of being able to use your own coffee grounds.
The Verdict on the Cuisinart SS-10
If this is to be your very first pod brewer, I think it has most all of what you will need to be satisfied. you can brew any k-cup without restrictions, heat up hot water for other products and get larger cups dialed in. If the weird arrangement of the arrow buttons doesn’t put you off too much, I don’t think you’ll have too much trouble with basic operation, especially if you’re used to moving through menu functions.
If you keep in mind that you need to seat the reservoir properly -which I think is a little trickier due to that slight “L” shape to it , and seat the Kcup in the bottom well you should not have too much difficulty ahead of you. You may want to go easy with opening and closing the chamber because a number of people said it was a little delicate.
If you’re upgrading you may notice the differences I stated above…depending on what your drink needs are. Just be aware of the limitations, and considerations.
Dennis vitali says
Be carefull cleaning , i used runing faucet water witch got inside unit tripping the simple water wet relay on bottom of unit, by expanding wad of paper tripping lever on power relay to off position.
Thanks for the tip, Dennis…Did not know about that part!
dAVE emmons says
Third unit lasted <4 months. Do not purchase the SS-10 model. I like coffee but this is getting to the point of leaving me PO'D. Is there anything that will work long term?
I hear you! The SS-700 is way better, unfortunately it’s hard to find unless you are willing to scour eBay for awhile. If I were you I’d take a look at the Keurig K-Elite which is much newer and works very well and doesn’t look like it iss going to be supplanted any time soon. If you really are insistent on a Cuisinart, I really like this one…it’s made to dispense a cup at a time, which is not a true “single serve” maker, but it’s got a good track record and more reliable. Next to look at would be the SS-15, but from what I’ve heard, it’s just OK….some people like it and some have problems with it. Good luck to you!
The coffee maker functioned well for one year. The add water message came on. Despite unplugging, reseating the water reservoir numerous times, etc. the add water message will not go away. The machine is unusable.
Joe Pospisil says
Experienced the same as Hank above, It appears that the company has not made any effort to improve the noise. I can not use this for my home office, it is actually is disruptive to my work.
Ok, quick update. I finished reading all the reviews and came across the one that says to clean the needle even before first use. So I did and wouldn’t you know it, it works. I can deal with the noise.
I am good to go!
John Bown says
EEO after 1 year. We have descaled regularly. Unit was always really loud. I tried calling Cuisinart customer service. After 30 minutes waiting for a representative (10:00 a.m. in AZ on a weekday) I gave up. Keurig machines don’t last any longer. Looking for something better designed and built.
Sorry you had a bad experience – I still say the SS-700 was much better! Trouble is it’s harder to find in new condition.
I had the exact same experience… with 1 difference. I bought mine Dec 2020… EEO appeared Mar 2021. Called customer Service and they claim they do not offer refunds.. and neither will Amazon. Why would I want to replace a coffee maker when this one didn’t last 4 months? 2 Keurig also failed… on to Ninja!
Brand new out of the box eeo message. Bought 2 yesterday. One for home and one for the office. Troubleshoot all morning. Tried to call #. Only available during business hours. That’s not when most people drink coffee. Plugged the trusty Keurig back in and it saved the morning. Returning new units today.
My third Cuisinart single cup brewer: My first pod brewer was the first one released, it constantly had the descale message and I constantly ran a tank of vinegar one week later, descale message reappeared then one day I got the EEO message and couldn’t get it it to clear until the machine died and wouldn’t even power on. My second machine the descale message appeared within two weeks and the EEO message two months later. I went out and purchased the large name computer’s machine and really did not like it so I returned it & decided for a third round of the Cuisinart SS-10. I have literally ran 7 full gallons of vinegar and the descale message never went away. Now the infamous EEO message has come to visit. I get it to clear and within a couple of days it comes back. I wish Cuisinart would do better because I can’t help but feel when I go out to spend a good amount on a coffee maker again that I’ll be against purchasing anything with the Cuisinart name.
For what it’s worth, the second machine seemed to decrease in quality and the third machine is the worst as it’s really noisy and messiest yet w/ regards to needing to clean grounds from the k cup area.
Cuisinart I really wanted this machine to be the improvements that were needed yet it was a fail.
Dixie farris says
Me too. Love the taste of my coffee, but two EEO messages, I’m done.
Worst single serve coffee maker I have ever owned! First that vibrating-humming noise! Only lasted about a year! Kept descaled and the descale light came on and stayed on! Then the EEO light came on! Too much money for a horribly made machine! What a waste!
RHONDA TOMLINSON says
I just drove 3 hours run trip to buy the SS10, crazy right. I live very rural so everything is at least 45 mins or more from me. Plug the dang think in and right off the bat get the EEO code – on set up. For reals!!! Smh
Oh that’s a bummer, Rhonda…wish you could have had a chance to test it out in the store (although I realize that’s not feasible…) Where I live the models are all out on display, you can get a closeup look and maybe tinker with a few outside parts but certainly not do any “test brews”….
EEO on cuisinart SS-10 coffee make means buy a new coffee maker. Lasted one year
Yep, that issue is a bummer – if it’s within the warranty period they should replace it however.
It comes with a 3 year warrantee if bought new through a licensed dealer, not used on eBay. It can be exchanged at any licensed retailer or sent to AZ for repairs.
Most issues are from a clogged tube, solonoid, or needle, but repair instructions are extrmely hard to find, even just on how to remove the xase without breaking anything.
Cuisinart customer service will not tell you nor send any assembly diagrams to help fund the hidden screws and tabs.
I just bought it for Christmas and immediately after set up I get the Error message. Not even one brew. REALLY IT’S BROKEN! It probably has covid and hopefully it gets better.
John Mark Mark Zavadil says
ss-10 wont heat at all
I recently had the EEO error message on my 3 week old Cuisinart SS-10.
Everything I read states to either return it or call Customer Service (per the manual).
I was ready to take it back to the store when I remembered my old Cuisinart single serve from 10 years ago had a similar problem.
The piercing needle was clogged. The unit was already unplugged, so I used a push pin (I couldn’t find a paper clip) to clean out the coffee grounds that had been lodged in the needle. Then I put a mug under the head and went through a brew cycle, a rinse cycle and a hot water cycle. It worked like a charm.
So, before you trash your coffee maker, try this. It should take care of the problem. Remember to unplug the unit first!
Good call Bridgett! Haven’t thought of using a push pin in place of a gem clip but I have lots of them laying around that I use for various purposes. Good to hear that you got the problem resolved 🙂
I didn’t hear as many noise complaints. Sorry you’re having an unpleasant experience! I tend to look for patterns and operational noise isn’t mentioned much with the SS-10. Most people had a tricky time with seating the k-cup pod inside the chamber since it has to be done a certain way
While the coffee maker functions as expected when brewing, and makes a good cup of coffee, we find the noise level during the brewing process to be unbelievably loud. The buzzing hum is so annoying, and no amount of repositioning or attempts to muffle the sound make any difference. I just wonder if this means the pump which draws the water and forces it through the grounds is under powered. So should we expect it will crap out soon. Did anyone else have this experience?